Pre-arrival preparation: Prior to your arrival we can open up your property, this can include but is not limited to, turning on the heating, lighting wood burning stoves, turning on outside lights and buying basic groceries (the cost of the groceries will be covered by the client).

Security visit: On a monthly basis we will check the property is secure, checking windows, entry/exit points and alarm systems as appropriate. In addition we will also ensure that there are no issues internally with burst pipes, leaks or electrical tripping. We can also include anything which is specific to your property which can be discussed and negotiated at the time of membership becoming active. Depending upon how you timetable the cleaning of your property once a month is a minimum for security visits and the majority of our clients receive a twice monthly security visit.

Key holding and 24 hour call out: By holding keys not only can we access the property for the above and cleaning and maintenance but in case of an emergency with your property you can have peace of mind that there is someone local close at hand to deal with any problems.

Post forwarding to the client´s primary address: Depending upon your frequency to your property we can collect post for you and forward to your primary address so that you don´t miss any important correspondence.

Cleaning: For those who let their properties we can provide a full changeover service between lets. This includes removal and laundering of linen, cleaning the property, fitting clean linen and buying welcome packs. Should you need us to welcome the guests and handover keys in person this can be arranged.

For those who use their property primarily as a second home, we recommend that you have a minimum of 4 hours cleaning per month. Our experience with our existing clients has proven that 2 hours every two weeks ensures that there is no build up and it generally works around visits although individual needs can be discussed. If you use your property more during the summer months or during school vacations cleans can be increased whilst you are using the property so that we can support your needs and you can enjoy your stay.

Spring cleans and specialist cleans, such as carpet cleaning and floor polishing etc, can also be arranged.

We work closely with you so that your property is maintained at a high level of cleanliness and exceeds your expectations.

Grocery Shopping: As mentioned previously we will arrange for the basics to be in your larder for your arrival. Should you wish we can arrange for your grocery shopping to be completed before you arrive so that all of your time away is used doing what you want to do, not what you need to do.

Laundry and Ironing: We know how nice it is to come back to you property with clean linen on the beds. We can arrange to strip beds, the washing and ironing of the bed linen and the remaking of beds ready for your arrival.

We can also arrange for every day items to be laundered whilst you are staying in your property or whilst you are away.

Property Maintenance and Gardening: We can arrange for both your property and its garden to be maintained in your absence including grass and hedge cutting and maintaining boarders. Should you need further assistance with quotations, design or landscaping the garden we can arrange for local specialists to meet with you or we can act on your behalf after consultation with you.

Sundries: We know that every client is different and has different needs. We have arranged window cleaners, oil deliveries, party preparation, presence for service and deliveries etc so if there is anything else which you expected to be on this list, let us know, we work with our clients to ensure that you get what you want and that you get to enjoy your second home when you are visiting it.